The return of tools for repair or warranty

GnG Sales maintains its own service repair centre for the servicing of our tools. We repair the full range Star, Star New Century, Workquip, Tranmax and Rupes products. With dedicated technicians focused on only our tools you can be assured that any repair will be to the highest standard and will utilise only original parts.

When sending tools in for repair it is critical that you provide sufficient information to allow the technician to resolve your problem quickly and accurately. All tools should be supplied with:

Contact Details – Name, Company Name, Address, Phone Number and email address

For Warranty claims – you must include proof of purchase in the form of an invoice to validate the date of purchase

Detail of the issue and conditions in which the tool is being used – please give as much information as you can about the problem. Often tools are sent in for repair and the problem is not immediately identifiable. This information is used to try and recreate the circumstances in which the tool has malfunctioned. For example – after sanding painted car panels for 20 minutes, we lose variable speed control. The more information you provide the faster we will be able to identify the problem and repair your tool.

If sending in Riveters or Nut Insert Tools - please include several rivets / inserts so we can test using your specific type and size of product

We understand that you will be experiencing a degree of frustration with any tool that malfunctions. However, if you take the time to provide us with the information we need to resolve the problem for you, the faster we can return the tool to you in proper working order.

If you have any questions about the servicing or repair of tools through GnG Sales please contact us on 1300 769 109 or email us servicedpt@gngsales.com.au

Posted On: 8 Jun 2011